Shipping & Returns

Shipping, Return & Exchange Policy

At JV Prime Store, we aim to deliver your products safely and ensure you are completely satisfied with your purchase. Below you will find all the details regarding our shipping processes, returns, and refund guidelines.

Part 1: Shipping Policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment confirmation.
Once your order has shipped, you will receive an automated email notification containing your tracking details.

2. Shipping Rates & Delivery Estimates

Shipping costs for physical goods are calculated at checkout based on your delivery address and package weight.
Delivery timeframes vary depending on your destination and the courier service selected at checkout.

3. Digital Products & Image Generations

Instant Delivery: Digital items, account credits, and generated images do not require shipping. They are accessible immediately on-screen or sent directly to your registered email address upon payment approval.

4. Order Tracking & Delivery Issues

Please allow 24 to 48 hours for tracking details to update on the shipping carrier's website.
JV Prime Store is not responsible for shipping delays caused by customs, weather conditions, or incorrect delivery addresses provided during checkout.

Part 2: Return & Exchange Policy

1. 7-Day Return Window (Physical Goods)

You have 7 days from the date you receive your package to request a return, exchange, or full refund.
To be eligible for a return, the item must be unused, unwashed, in its original condition, and in its original packaging.
Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect.

2. Digital Goods & Image Generation Refunds

Completed digital image generations and instant digital downloads are generally non-refundable due to the immediate resource consumption.
However, if you experience a technical error or order issue, you may request a review or refund within 7 days of purchase.
If a system fault prevented your image from generating properly, our team will issue account credits, a re-generation, or a full refund upon request.

3. Damaged or Defective Items

If your physical order arrives damaged or defective, please notify us within 7 days of delivery with your order number and clear photos of the issue for a prompt replacement or full refund.

4. Refund Processing

Once your return or refund request is inspected and approved, the credit will automatically be applied to your original payment method via Stripe within 5 to 10 business days.

24/7 Customer Support

If you have any questions regarding your shipping status, returns, or technical issues, please contact us anytime:

Primary Email: johnvictorfast@gmail.com
Secondary Email: jvcbarbosa@hotmail.com